Terms and conditions

Last updated: February, 2021

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://clubguests.net website (the "Service") operated by ClubGuests Ltd ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that ClubGuests Ltd is not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that ClubGuests Ltd cannot accept any liability for loss or damage arising out of such cancellation.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Free 1 month trial

The free 1 month trial commences once you have agreed that we have set up your ClubGuests service to your satisfaction. You can cancel the free trial at any point by removing the ClubGuests feed from your website AND contacting us by email.

ClubGuests service

The ClubGuests service starts after the free 1 month trial. In other words you will get 13 months of membership. You will automatically be invoiced 1 year later for the next year's membership.

Errors and accuracy

Our data entry operators take pride in accuracy. However mistakes can be made from time to time and when notified we will take immediate steps to correct them. However the data entered for this service may be inaccurate, and you expressly agree that any such mistakes do not attract any legal consequences.

We aim to complete your network within 10 working days, but this is a guideline only.

Data exceptions

When a club is added to the system and linked to your network the following applies:

  • We make our best efforts to identify a club administrator and contact details for the reciprocal club. But there is no guarantee we can get them all as we rely on publicly available data.
  • We invite every club we add to take the Covid-19 survey, but there is no guarantee that the club will respond.

ClubGuests set-up

This service excludes any original design services. Letterheads and logos will be supplied by the customer and ClubGuests will only crop and resize these for use on the site. 

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mis-priced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section "Availability, Errors and Inaccuracies" is without prejudice to existing statutory rights.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of ClubGuests Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ClubGuests Ltd.

When you upload content, you give to ClubGuests Ltd a worldwide, non-exclusive, royalty-free, transferable licence (with right to sub-licence) to use, reproduce, distribute, prepare derivative works of, display, and perform that Content in connection with the provision of the Service and otherwise in connection with the provision of the Service and ClubGuests Ltd business.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by ClubGuests Ltd.

ClubGuests Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ClubGuests Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

You can cancel your ClubGuests membership at any time by contacting us by email on admin@clubguests.net.

If you cancel your membership within 3 months of your current membership year, you we will refund you the remaining portion of your membership fee for the following month to the end of your membership year.

As an example, if your membership started in January and you cancel mid-February, you will be refunded from March onwards - in other words 10 months worth of membership.

If you cancel after three months, there is no refund.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless ClubGuests Ltd and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

Limitation Of Liability

In no event shall ClubGuests Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

ClubGuests Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will ClubGuests Ltd ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by ClubGuests Ltd or any person for whom ClubGuests Ltd is responsible, and even if ClubGuests Ltd has been advised of the possibility of such loss or damage being incurred.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Hi there!

This tour shows you the main areas of the Club Network Dashboard.

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The Checklist

This is a list of things to complete before you can begin to build your club network.

Anything with an asterisk is required.

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Club essentials

Anything with an asterisk has to be completed before you can build your network.

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Club picture and profile

Non-essential but still important.

When other club members see your entry on ClubGuests, a good picture says a thousand words.

You can also add words - write a nice, short profile of your club. You don’t need to put reciprocal details in here.

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Club management menu

This menu lets you build your club network, respond to incoming network notifications and incoming member verification requests.

You can also edit the club address details and the club administrator details.

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Status bar

This provides information about your account and any network activity.

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Club network table

This area shows all your club network connections.

From here you can add existing clubs and create new ones.

You can also make special offers and custom reciprocal agreements.

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Main screen

This area shows all your club network connections.

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Links for your website

This is where you can copy the ClubGuests links for your website.

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Your email!

We notify you by email when people interact with your club network.

  • When someone adds your club to their network
  • When a member wants to be verified
  • When a club makes an offer.

You can manage all these items just using links contained in the email - and you don’t even have to log in!

Make a habit of checking your email regularly - and add "admin@clubguests.net" to your list of trusted email addresses.

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Adding a reciprocal link

This list displays all the clubs on ClubGuests that you can link to.

If your target club is on the list, click the 'eye' icon and add a link to the club.

If it isn’t, click the 'Create a club and link' button at the foot of the table.

The club you add gets notified when you create a link.

The club you add is instantly available to your members so they can get a letter of introduction.

Only create links to clubs that have reciprocal agreements with you.

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Confirming notification

When you confirm a notification, the source club will be added to your club network.

ClubGuests sends an confirmation email to the source club

Do not add a club unless you already share a reciprocal agreement.

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Adding a reciprocal link

When you add a reciprocal link, the club gets added to your reciprocal links list.

ClubGuests sends an confirmation email to the club you linked.

The linked club can confirm, reject or report the reciprocal link.

Do not add a club unless you already share a reciprocal agreement.

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Rejecting a club notification

Use this form when the club is known to you, but there is an issue with your reciprocal agreement.

Please provide full details for the rejection.

The club administrator of the source club is sent an email and both parties can then resolve the issues raised.

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Letter of introduction

This letter is automatically sent out to a member who requests a visit one of your reciprocal clubs.

You must place and edit a letterhead. All images are resized to 100px height.

You must also add a signatory to the letter. Do not personalise this with member names, dates or anything else that is changeable.

All other parts of the letter are personalised and are not editable.

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Update checklist text fields

This form allows you to update all the text-based fields on your Checklist..

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Club home page

Add a link to your main club home page.

This is used on the ClubGuests feed page and allows your members to go to your club home page.

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Club profile

This shows if your club is listed by another club on ClubGuests.

Your entry should summarise your club in a few short, easy-to-read sentences.

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Club letter signatory

This text appears at the foot of your letter of introduction.

If you want your letters "signed" by someone else, enter their name here.

You can sign off the letter with ‘Yours sincerely’, or any other form of words.

You can also add a more informal PS.

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Advice to members

When your members plan a visit to one of your reciprocal clubs, what advice do you give them?

For example, clubs may require notice before a trip is planned.

This advice appears at the top of your ClubGuests reciprocal club page.

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Club default agreement

When members of other clubs visit  your club, what are the basic facilities that you offer?.

You might offer all the facilities of the club, or a limited set of facilities.

You can override the default agreement for individual clubs.

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Default offer

Use offers to attract reciprocal club members to your club who otherwise would not visit.

Offers can come in the form of reduced meal prices, reduced accommodation prices or anything else that might increase your revenues.

You can override the default offer with a special offer for individual clubs.

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Offer expiry date

Your offer must have an expiry date, set in the future.

If the expiry date has passed, the offer will not be shown on your ClubGuests entry.

All other parts of the letter are personalised and are not editable.

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Club letterhead

The club letterhead gives authenticity and authority to your letters on introduction.

The best dimensions for your letterhead image are 570px x 100px.

All images are re-sized to a maximum depth of 100px.

You can use your logo instead of a letterhead.

You do not need to include your address on the letterhead image.

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Signatory

You can add your own personal touch to your letter of introduction.

You can also add the name and position of the club secretary, or whoever you want to be the signatory to the letter.

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Existing club lists

This list contains all the clubs that have been entered into ClubGuests

You can sort the. table columns or instantly search the table for any text using the search box.

Some of these clubs may be members. Others may not be members.

Click the eye icon to see details.

If your club is listed, please liaise with the club administrator shown.

If your club is NOT listed, please join by clicking the Join ClubGuests button at the foot of the table.

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Your club details

Enter your club details on this form.

Required fields are in red..

Members of clubs in your network will see these details, so you want to make it easy for them to arrange a visit with you.

When you complete this form, we will take you to the joining form.

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Adding a special offer

A special offer is something you offer to visitors from another club for a limited time.

It is meant to be a means of increasing club revenues.

It overrides any default special offer you may be offering during the same time period.

If you want this offer to be in addition to your default offer, please also enter details of your default offer.

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Offer expiry date

If you enter details for an offer, you must give it an expiry date in the future.

If the offer date expires, the special offer will no longer be shown.

The number of expired offers is shown in the status bar. You can edit these to reset the expiry date.

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Offer status

If the offer status is completed, the offer will show, as long as the expiry date is valid.

If the offer status is other than completed, the offer will not show even if the expiry date is valid.

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Send mail

You can send the offer details by mail to the other club administrator.

It’s best to do this once you are satisfied that the details are accurate. Otherwise the other club administrator will keep getting mails every time you edit the offer.

You can add a pesonalised message to the other club administrator.

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Adding a custom agreement

You can add a custom agreement when your default agreement is not suitable for certain clubs..

For example you may have much closer ties with some clubs rather than others. For visiting members, you provide extra facilities.

Your custom agreement will override your default agreement for this club.

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Agreement details

You only need to enter the details of the services YOU provide, not the other club.

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Agreement status

If the agreement status is 'Completed', it will be displayed.

If you want to remove the agreement, set the status to Cancelled or Suspended. The entry will then display the default agreement.

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Suspending a reciprocal link

You can suspend a reciprocal link at any time.

You might want to do this because:

  • The reciprocal club is no longer functioning
  • The reciprocal agreement between you is under negotiation
  • There is no longer a reciprocal agreement.

Please provide a reason - and a remedy if appropriate - when you suspend the link.

The reciprocal club is notified by email when the link is suspended.

The reciprocal club cannot un-suspend the link.

The reciprocal club can only be un-suspended by the club that was made the suspension.

Visit your Manage Reciprocal Links page to view and edit suspended links.

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Adding a reciprocal link

This form does the following:

  • adds a reciprocal club and the club administrator.
  • adds the club's reciprocal agreement - the services it provides to your members
  • notifies the club that you are using ClubGuests to process letters of introduction.

The link will be listed on your reciprocal links page

Your members will be able to get letters of introduction

The reciprocal club does not have to be a ClubGuests member

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Reciprocal links header

This is the introduction for your members to your reciprocal links network. It should explain and promote your network. It should also include any advice to members who want to visit a reciprocal club. It does not need to explain how to use the ClubGuests service, as we provide that information.

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